Comments for HC Miller

Comment on How to be a Killer Social Media Advocate by How to be a Killer Social Media Advocate « Eclectic Musings

How to be a Killer Social Media Advocate « Eclectic Musings — Thu, 15 Dec 2011 05:09:28 +0000

[...] 15, 2011 by typertist Posted on May 2, 2011 by tommytrc | Sharing on Dec. 15, 2011 [...]

Comment on Social Media Success Stories – “Mayorship” has its Privileges by Lorena

Lorena — Sat, 06 Aug 2011 22:31:47 +0000

A few years ago I’d have to pay someone for this inforamiotn.

Comment on An introduction to QR Codes by tommytrc

tommytrc — Tue, 21 Dec 2010 15:21:10 +0000

Thanks for watching and c0mmenting. I love comments. YOU ROCK!!!

Comment on An introduction to QR Codes by Jeff Tippett

Jeff Tippett — Tue, 21 Dec 2010 15:19:51 +0000

Great video and information. Thanks for sharing.

Comment on Five Key Ingredients for Social Media Engagement by tommytrc

tommytrc — Mon, 15 Nov 2010 22:21:46 +0000

Oh yes..the old be kind deal. A very good one to always remember. You can never be too kind

Comment on Five Key Ingredients for Social Media Engagement by Michelle Mangen

Michelle Mangen — Mon, 15 Nov 2010 22:18:24 +0000

Tommy:

Enjoyed reading the article. Until I read this post it never occurred to me that is why you referred to your wife as MrsTommyTRC (or TwitterWidow, LOL remember that?)

I’d add one more thing to your list….be kind and treat others as you would want to be treated.

@mmangen

Comment on Five Key Ingredients for Social Media Engagement by Raquel Rothe

Raquel Rothe — Sun, 07 Nov 2010 01:10:19 +0000

I think this article was written well with good humor but very informative as he tries to relate with each reader on common ground. Thank you for this!

Comment on My Point of View – Customer Service by blogomomma

blogomomma — Sun, 07 Nov 2010 01:00:14 +0000

Hey Tommy!

I too am cs veteran -
Remember how the school bus stops before the tracks – stop, look, listen? Same thing applies to customers.
Know your customer, learn their style, anticipate their needs, listen.

Comment on Is that what I meant? by tommytrc

tommytrc — Wed, 03 Nov 2010 18:29:44 +0000

Thanks Tim. One tool we have started to use religiously is a scope document. We try to write down what we thought we heard. Let the customer flush that document out and then come to a signed agreement on what work needs to be done. This really helps take the guess work out of the process.

Comment on Is that what I meant? by Tim Florek

Tim Florek — Wed, 03 Nov 2010 18:25:14 +0000

Communications shouldn’t be this difficult but after sitting in meeting after meeting it still is. The gap between customers and service providers has always been there. Since in life we end up playing both parts this at work or as a consumer we need to realize the gap exists. Strive to be a responsible customer and service provider as we move between the two roles.